Salesforce updates its agentic AI pitch with Agentforce 360

Salesforce Updates Agentforce 360

Salesforce has announced an update to its Agentforce platform, providing a suite of tools for building, deploying, and managing agents to power the agentic enterprise, with Slack as the front end.

“[Customers] are stuck in what I call ‘pilot purgatory’,”

Salesforce president and chief engineering officer Srinivas Tallapragada stated that the new release, Agentforce 360, aims to provide the fastest path from AI prototypes to production-scale agents, addressing the issue of customers not getting value from their AI investments.

Author's summary: Salesforce updates Agentforce for AI-powered enterprise.

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CIO CIO — 2025-10-13

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