Salesforce has announced an update to its Agentforce platform, providing a suite of tools for building, deploying, and managing agents to power the agentic enterprise, with Slack as the front end.
“[Customers] are stuck in what I call ‘pilot purgatory’,”
Salesforce president and chief engineering officer Srinivas Tallapragada stated that the new release, Agentforce 360, aims to provide the fastest path from AI prototypes to production-scale agents, addressing the issue of customers not getting value from their AI investments.
Author's summary: Salesforce updates Agentforce for AI-powered enterprise.