One Mass. health system is turning to AI to ease shortage of primary care doctors. Some don’t like it

Mass General Brigham Turns to AI to Address Primary Care Doctor Shortage

Mass General Brigham has launched an AI app to ease the shortage of primary care doctors. The app, called "Care Connect," questions patients, reviews medical records, and produces a list of potential diagnoses.

The platform was launched on September 9 for the 15,000 MGB patients without a primary care doctor. A 24/7 chatbot interviews the patient and sets up a telehealth appointment with a physician in as little as half an hour.

Mass General Brigham is among the first health care systems nationally to roll out the app, aiming to address the critical shortage of primary care doctors.

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Author's summary: AI app launched to ease doctor shortage.

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STAT STAT — 2025-10-13

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